If you have a question about Beepy and the process of buying a mobile phone from us, you may find the question already has been answered below. But if it's not, please do not hesitate to email our support team and your question will be answered. Here at Beepy mobiles we try to do our best to make buying a mobile phone fun and easy.
All prices on the Beepy website include VAT at the governing rate.
The new 15% VAT rate cut is being dealt with in different ways by the mobile phone networks.
Orange have decided to show the cut in all their advertising and on tariff sheets etc. So a Dolphin 30 for instance is now being advertised at £29.36 and that is what you will be charged on your bill.
T-Mobile will continue to show, for example 'Combi 30' at £30 per month -but will reduce the amount you pay on your monthly bill to the new lower VAT amount.
So your bill will only be £29.36
Three will continue to show, for example '£35 Texter' at £35 per month,
but will reduce the amount you pay on your monthly bill to the new lower VAT amount.
So your bill will only be £34.26
All of our mobile phone deals and gifts are genuine offers. We have a two tier approach to cash back, the first being upfront cash back where we pay out at the front end of your contract, you just need to send us your first paid bill and we will send you your gift or upfront cash back, in fact we guarantee it.
We also have a line rental redemption scheme where you have to claim your line rental discount or cash back, this tends pays a little more out, but relies on you correctly claiming the cash back in 4 parts at set times during contract term. Just choose the best option for you.
Your mobile handset should be connected within 24 hours of you receiving it by post. If you receive your mobile phone after 1pm on a Friday or Saturday, please allow up to the following Monday morning for it to be connected. However, if your handset is still unconnected after the above stated time, please contact our Web Customer Services Team on 0844 8801 920.
You should contact your network provider to get a PUK code to unlock the handset. The network numbers to call are as follows:
We endeavor to deliver all contract mobile phones within 24 hours where possible*
Orders placed on Saturday and Sunday will be delivered on Tuesday. Please note that we cannot deliver on a bank holiday, however we will endeavour to deliver on the next official working day.
* subject to status, credit check and stock availability.
You will receive a redemption cashback certificate with your order confirmation at the end of your order.
The redemption certificate contains a full breakdown of the documentation you will need to send in and when this will need to be sent in order to make successful claims. Full terms and conditions apply .
You will receive your upfront cashback certificate with your order. All you need to do is return your claim form signed, along with your "first paid" mobile phone bill.
You will receive your gift certificate with your order. All you need to do is return your claim form signed, along with your "first paid" mobile phone bill.
If you would like to receive your free gift straight away, we will accept a refundable deposit of the market value of the chosen gift which will be refunded to you on safe receipt of your paid mobile bill. Full terms and conditions apply.
If you would like to track or enquire about your gift, please email gifts@beepy.co.uk.
Where a gift is described as an instant gift, it will be dispatched straight away along with the mobile handset or dongle. This is providing you passed the credit check.
The dongle (referred to in the question above) in this case is the USB data modems that are sold with the specific network tariffs for internet access via a laptop computer.
To protect you from credit card crime we only deliver your mobile phone to you at the registered address of your credit card. We realise this may inconvenience some people, but by doing this we are confident that we are helping to reduce credit card fraud.
If no one is available to sign for your new mobile phone, a card will be left and the parcel held at the local Royal Mail or DPD Depot for you to collect. Parcels will be held for 10 days before they are returned to us. Please call the number specified on the card if you wish to re-arrange delivery, collect from your local DPD, Post Office or to re-direct the parcel to an alternative address.
As part of our commitment to security, we limit the amount of mobile phone handsets sold per order to one. This is so that we can help reduce the levels of credit card fraud, and reduce delays for genuine customers. If you wish to order more than one handset you will need to place another order online.
No, you can cancel the mobile phone insurance at any time. You can remove it in the basket as you purchase the phone or after you receive the mobile phone handset. You will get a welcome pack from the insurance company with the mobile phone number so you can call and cancel it. Don’t forget your new mobile phone is worth a lot more than you actually get it for, between three and five hundred pounds in many cases.
Fortunately, this doesn't happen very often. If for some reason, your chosen mobile phone or gift does not work or has been damaged, you can return it to us for a refund or replacement. The following explains your options:
Less than 28 days after your date of receipt (14 days on the 3 network)...
All you need to do is contact the Web Customer Services Team, who will arrange for the return or refund of the phone (and/or accessories) at no extra charge to you. Once we have received the returned goods in their original packaging, we will arrange for a replacement product or refund to be sent to you. Unfortunately we will not be able to offer an exchange if there is any accidental or physical damage to the returned item. We can, however, arrange a repair for you.
Our Web Customer Services team can be contacted at care@beepy.co.uk or call them on 0844 8801 920 (Monday to Friday 9am-5:30pm).
More than 28 days after receipt of your goods (14 days on the 3 network*)...
Please note phones can be taken to any authorised repair centre local to yourself. All our products are supported by a full 12-month manufacturer's Please note phones can be taken to any authorised repair centre local to yourself. Please note that some faults are not covered by the manufacturer's warranty, for example accidental and liquid damage. Be aware that damp atmospheres and extreme changes in temperature (e.g. leaving your phone in a car overnight) may cause problems with liquid damage. Your statutory rights are not affected. * 3 Customers can contact 3 Customer Service on 08707 330 424, Monday-Friday 8am-8pm to arrange for handsets to be repaired.
Do your best to avoid typing your street name, town/village incorrectly. The process is sometimes very pedantic and if for example your road is actually a 'street' the results returned may be incorrect.
Using the address finder as the first option over the manual address entry gives you the best chance of passing the credit checking stages later in the application form.
Just select any mobile phone deal with your chosen handset and network tariff irregardless of the gift or cash back attached to it and add it to your basket.
While on the basket page you can 'swap' gift you want with your chosen handset and tariff. If you have to pay extra for the gift, that will be stated before you take the deal to the secure SSL checkout area to complete your order.
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